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Thread: Can't get into my gmail account

  1. #1
    Noogle

    Join Date
    Sep 2008
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    1

    Can't get into my gmail account

    I have a gmail account and when I try to enter it says that the user name and password do not match. I know they do as I use them everyday, but I did as requested and reset my password anyway, but hey, still doesn't match-up.
    So I went to Help centre and I sent a report to the gmail people; they sent back an automated response telling me to change my password - go figure!
    I filled out another form (same as last time telling them I've already reset my password - in fact it's a form for filling out if changing your password doesn't solve the problem!). And still the same automated "change your password" response.
    Where else can I go to get help? There seems to be no link to get to any real people who can help solve my issue. Just links that take me in circles to trouble-shooting pages and help centres which take me back, yes you've guessed it, to trouble-shooting pages or the (un)Help Centre! Or the fill-out form that tells me to keep changing my password.
    I really can't figure how to get back into my account. Anyone had similar problems? Please share your experience and tell me what you did,
    thanks,
    David

  2. #2
    Noogle

    Join Date
    Sep 2008
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    in the exact same boat.... so I can't get into picasa, don't recall my email password, since I only created the account to use picasa (not their email ... however the email addy is the userid).

    So where does it send my password? TO THE SAME FRICKIN EMAIL ACCOUNT I CANNOT ACCESS???

    How boneheaded is that?

    How about some challenge/response questions, GOOGLE? Seeing as you have no customer service!.

    AAARRRGGHHH!!!!!!!!
    Don Graham likes this.

  3. #3
    Senior Googler
    dualsub2006's Avatar
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    Quote Originally Posted by mikeyg View Post
    How boneheaded is that?
    Bone headed? Did you enter an alternate email address when you signed up? No you say? Bone headed?

  4. #4
    Noogle

    Join Date
    Sep 2008
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    I did enter an alternate email, but I never heard back on that email.

    Doesn't change the fact that no customer service, and no challenge and response questions, represent 20th century technology.

  5. #5
    Senior Googler
    dualsub2006's Avatar
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    Quote Originally Posted by mikeyg View Post
    I did enter an alternate email, but I never heard back on that email.

    Doesn't change the fact that no customer service, and no challenge and response questions, represent 20th century technology.
    I call BS. My wife forgot her Gmail password and when she went to the password recovery page the link to reset it was sent to her alternate email address immediately. You didn't enter it or you entered it wrong. Simple as that.

    And I don't want easy challenge response access to passwords. Support her or not, Gov Palin of Alaska had her Yahoo account hacked using your "modern" password recovery method of challenge response protection.

  6. #6
    Noogle

    Join Date
    Jan 2009
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    1

    Angry Problems with GMail---Please Help

    I am having the same problem.

    I have tried for 3 days to get my husband's GMail accout fixed. It won't accept his password. The first day when I tried to set up a new password for him they sent it to his alternate email address that is no longer active without even asking what email to send it to. Of course that ment there was no way to recover the information.

    When I tried again they said the account had to be inactive for 24 hours before doing anything.

    Today they wanted his mother's maiden name but would not accept it when entered.

    I can't find any way to contact a human or even any way to email customer service. All I get are messages running me around in circles.

    Does anyone have a clue about how to solve the problem?

  7. #7
    Senior Googler

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    maybe it's some kind of virus?

  8. #8
    Noogle

    Join Date
    Apr 2010
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    Closing the Loop

    I realize this reply is about a year late, but currently this thread is the number top search result on Google for the expression: "i can't get into my gmail account." So maybe it will help others.

    If you cannot access your Google account your *best* recourse (as of posting date) is the troubleshooting form located here:
    https://www.google.com/support/accou...pe=ara&ctx=ara

    If you do not have access to the email address currently specified as your recovery address, you can click "No" then enter an email address you actually can access in the text-field labeled: "An email address we can use to contact you."

    Because anyone could conceivably use this process, you're going to have to provide strong evidence that *you* are the legitimate owner the account. So, answer the remaining questions to the best of your ability, and hope for the best.

    Shortly after you submit the form, you will get an email (sent to the address you input) from Google with the outcome of their investigation.

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